This page outlines what data is collected through the website www.zetesim.com ('this website'), why it is collected, and how it is used. This website is owned and operated by Zetesim ('We' or 'Us'). This privacy policy should be read alongside, and in addition to, our Terms and Conditions and Cookies policy.
This privacy policy does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the UK General Data Protection Regulation (UK GDPR), Zetesim is the "data controller". This means that Zetesim determines the purposes for which, and the manner in which, your Data is processed.
We may collect, use, store the following personal data from you:
We also use third-party services to process payments for any paid products and services, and other business services.
We do not store or collect your payment details (card number or equivalent). Any card details are handled by our third-party payment processor, Stripe, who use your personal information according to their Privacy Policy. Stripe may collect personal data, including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can read Stripe privacy policy at: Stripe privacy policy
We collect your data as follows: when you fill in forms on our website, when you contact us through the Website, by telephone, post, e-mail or through any other means. We also collect your preferences, like the way we communicate with you.
We collect some data automatically, including your IP address, your location data, information about your browser, the pages you are accessing or trying to access, and the way you interact with the contents of this website.
We obtain some data from third party partners. For instance if you contact us by email as an unregistered user, your email address is first collected by our email provider. Similarly, if you make a payment with our payment processor, we may obtain some details on your payments and payment history.
We will also collect your data via cookies, in line with the cookie settings on your browser and your preferences as set in our Cookies policy. Use of these cookies is subject to your consent, which you may provide and cancel at any time. If you wish to change your consent regarding these cookies, you may do so by visiting our Cookies policy page.
Under the UK General Data Protection Regulation (UK GDPR), we will use your information for one of the following lawful bases:
When you subscribe to one of our services, or when you wish to register an interest in doing so by registering to our website, we will use your personal data to enter into and fulfil our contractual relationship with you.
We will use your data to manage our relation with you and deliver your subscription. This includes processing payments or refunds, notifying you about changes to our terms or privacy policy or of any other important information affecting your subscription or your relation with us
We use your data on this basis to perform the following activities connected with this website
to protect our business and this website. This includes securing our website by malicious attacks by monitoring activity, troubleshooting issues, analyzing datam testing, maintaining and handling data
to understand how customers use our website and our services to improve our products and the customer experience
We use your data on this basis for the following activities:
if you contact us as an unregistered user, we assume that you contacting us gives an implicit consent to us to act according to the reason your contacted us. For instance we assume that if you contact us for a clarification, you are implicitly giving us consent to use your email address and any other information to send you a reply with the clarification you required.
We use your data to provide you with marketing information if you have opted-in to such activities. You can confirm or withdraw your consent to marketing information by accessing you 'Settings' page in your account.
We use your data for advertising purposes, to measure the impact of our advertising campaigns, or to provide you with targeted advertising, if you have opted-in to such activities. You can confirm or withdraw your consent to our use of advertising data by modifying your cookies preferences on the Cookies policy page.
We may share your data, in accordance with this privacy policy and our cookies policy, with our employees and partners: to perform required technical operations on our website, to secure our website from unauthorized access, to send information about the website and our products.
The following is a list of third parties that we use as processors:
We put in place security measures to prevent unauthorized access, alteration and disclosure of you personal data, including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: privacy@zetesim.com.
We will retain your personal data for as long as necessary to fulfil the purpose we collected it for, including the purpose of satisfying any legal requirement. In general, we will retain your data for as long as you have an account with us. When you cancel your account with us, our relationship with you will terminate, and we will delete all personal data which is not required for legal, tax or regulatory purposes. We might retain some data which does not directly identifies you, like your IP, pages you attempted to access, and similar information, to protect our website. For instance, if you perform malicious activities like brute force attacks, denial of service attacks, if you engage in spamming activities, we may use such information to prevent your access to our website. We may retain your email address if you cancel your account following a breach of the Terms of Use. We do this to protect our business and our customers, following our legitimate interest and legal obligations.
In some circumstances, you may ask us to delete your data, as detailed in the section 'Your rights' further below.
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administrative fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may not be able to comply if the data you request is not identifiable as connected with you. Alternatively, we may need additional information from you to help us confirm your identity.
To exercise all relevant rights, queries and requests in relation to this policy or any other data protection matter between you and us, please contact us using the contact form, or by email at the following address:
Should this not resolve the issue, you have the right to complain to the Information Commissioner's Office (ICO) at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, England, UK, or via telephone on 03031231113 or through the ICO website: https://www.ico.org.uk/.
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of the business. Data provided by Users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it. In such instances, we will take steps with the aim of ensuring your privacy is protected.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. If you are a registered user, we will inform you of the changes with reasonable advance through your contact information. If you are not registered with us, once we post the changes on this website, you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.